Job Description

Position: Customer Experience Assistant

Job Summary

We are looking to hire a suitably qualified candidate who is dynamic, assertive and experienced in customer relationship and social media management. The ideal candidate is a person who loves people and will go any length ethically possible to make each of the persons we serve happy, smile and satisfied

Job Description

The ideal candidate will be responsible for;

• Responding to queries / enquiries from clients and prospects on our various outreach and communication mediums.
• Following up with prospects and clients.
• Hightening the relationship between the Ehis Travels brand and existing clients.
• Some times interact with our stakeholders including suppliers.
• Plan, write and schedule posts on our social media handle some times.
• Respond to comments on our social media handles.
• Push requests from clients and prospects to the appropriate department for necessary action and delivery and retrieve the outcome and send to the client / prospect.
• Any other task assigned him/her.

Qualification

The minimum qualification for this role is OND. However, if you only have SSCE but are super smart and intelligent and meet the requirements below, you may apply also.

Requirements

• If you meet the following skill requirements, we will be happy to have you onboard our team;
• Effective written communication skills.
• Effective spoken communication skills.
• Assertiveness, deductive and inductive reasoning.
• Persuassive ability without the need to lie or be deceptive.
• Ability to stay objective even in difficult situations and making no assumptions.
• People Skills.
• Good Phone Ethics.
• Telemarketing Skills.
• Effective Listening Skills (This is probably the most important requirement and so, if you do selective listening, please, do NOT apply for this role).
• Ability to work alone as well as with a team.
• Personal Leadership.
• Teachability.
• Effective use of Microsoft Office Suite including MS Word, Excel and PowerPoiint and their Google equivalents.
• Effective and engaging use of social media.
• Knowledge, skills, expertise or experience in the travel industry such as airline ticketing and reservation, etc, will be an added advantage.

The successful candidate must be highly driven and must be have a commitment to lifelong learning with proven records.

Monthly Salary: N35,000 (for a start).

Only apply if;

• You meet the requirements above
• You live in Port Harcourt; anywhere around Woji, Rumuodara, Rumuomasi, Trans Amadi, Oginigba and Elelenwo.

Employment Type: Full-time
Industry: Leisure, Travel & Tourism